Graze review by Philip and Rosina
On recommendation we booked 2 days in advance to celebrate a birthday. On arrival they said they had overbooked and tried to contact us to cancel. They had my mobile number and email address but no message received. Eventually conceded they were too busy to follow it up. They offered to let us remain but needed our table by 9.00pm (then 7.40) - which they extended to 9.15. As a Saturday and finding alternative difficult had little option but to stay. The olives ordered never arrived. Courgette soup on cold side and some croutons burnt. King prawns and sole were good. Mutton again quite cold. Being a pudding person and looking forward to desert we were told table now needed and therefore they could not serve a desert. We were moved to a corner of the restaurant by the bar (under hot lamp standard) and provided with coffee (on the house). Surprised to find 12.5 service charge included on bill. For first time I can remember refused to pay this charge. Throughout the stay we felt we were an inconvenience and found the experience "unfortunate and a little bizarre". Needless to say will not be returning or encouraging friends to. Would recommend proprietors place the care of customers above the need to make a quick buck!
Sunday, July 13, 2008
review comments
The reservation in question had been made over the web and had been confirmed in error. That is, we had called the service provider to say we were fully booked but this reservation slipped through just before the evening had been closed off. I emailed the client straight away to say that we were fully booked and that we apologised but could not accommodate them this time and that I would be happy to find them a table at an alternative restaurant.
On Saturday evening they arrived and said they had not received my email. As we had one table that was not reserved until 9pm we seated them and called our 9pm booking requesting that they come a little later in order to give the couple sufficient time.
The couple that were booked in at 9pm kindly came at 9.25pm and enjoyed complimentary drinks. We then offered the first couple complimentary coffee in the bar area in order that we could seat the second couple.
We pride ourselves at looking after all our customers with the utmost attention and under the circumstances we did everything we could.
- Friday, July 18, 2008
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