Donatello review by Anon
This was my first visit to Donatello's and recommend that no-one ever visit there (well at least on a Saturday night!) It started off OK and the starter's were of a very healthy portion size, I chose the Parma Ham & Advocado which was fine though obviously does not require any cooking so could not go wrong there. Other guests were less impressed by the aubergine starter which was more cheese than anything else. On to the main's and a mixture of pasta and pizza dishes all arrived pretty swiftly but were clearly not of the standard to be expected from an independent Italian restaurant... more of bargain basement freezer store reheat than a freshly produced tasty restaurant fare. Meanwhile attempts to order drinks turned into a war of attrition and on the fourth attempt our wine eventually arrived to wash away the bad taste of our mains.
When it came to the bill we were not prepared for the 45 minutes it eventually took to get it right. After our sugestion that the food was less than satisfactory the manager seemed to care little and would only remove the already added service charge and the value of one very over salted main meal. Their only excuse for the poor service was the fact they were very busy that night!
We left with our evening with our spirits somewhat dampened by the whole experience. Some of our party had eaten there before and were suprised by the poor quaity of the food and the attitude of the staff towards us. My advice: Don't go if they are busy, do not sit downstairs by the door which was used every 5 minutes by staff as a short cut giving a cold draught every five minutes, check your bill before paying and don't bother complaining. Cheap I give them but not particularly cheerful and little service to speak of if they are anywhere near capacity. Better of going to Pizza Express at least you know what you are getting.
Wednesday, April 30, 2008
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