Terraces Bar and Grill review by Anon
like Tduggan, I too have been here many times. The service has been slow but the views make the consequently longer stay here worthwhile.
Alas, here's the message I sent to the Company after my last visit:
"After a great day out in Brighton, I suggested to some friends that we round off with a coffee and a drink upstairs at Terraces before we left for home. The weather was great, the view tremendous as we sat down at 3.15pm [on 19 Feb 08] - but what a let down. Despite there being hardly anyone else around, your staff refused to serve anything unless we ordered food. Now, I should point out that our group was a respectable party of four 50+ s - not some undesirables etc.
The staff [there were 3 all doing nothing - since they had no other customers to speak of] - were a bit apologetic but said it was management policy. I asked if I could speak to the manager, but was told there was no point - all they'd say was that his name was Karl.
So we left and went on to Cafe Rouge which got our business rather than your company. I'm sorry about this, because I have been coming to Terraces for several years - usually for a meal. Not sure now I'll be coming back and subject to your response will post a message to this effect on the Web in due course. But, then perhaps you aren't aware of what is going on and why your local manager is turning business away from a deserted venue whilst still paying for staff."
2 weeks after sending this, I've had no response from either the Company or Karl, so draw your own conclusions and visit this place without any expectations of service. So no points at all awarded on 3 counts.
Saturday, March 08, 2008
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